Careers

Our Company:

At TallGrass, our philosophy is to bring the highest quality natural health and wellbeing products to progressive retailers and consumers in a manner that upholds values of environmental and social responsibility. Building on strong partnerships with retailers and suppliers, we are committed to providing excellent customer service, expert logistics, and extensive education at both the retailer and consumer level. As a certified B Corp, TallGrass must continually meet rigorous standards of social and environmental performance, accountability, and transparency. Our commitment to brand building is about more than just products- we want to improve the health and wellbeing of our customers, our partners, our staff, and the planet as a whole.

Core Values:

  • We work hard, play hard, laugh hard
  • We see, understand and care about the whole process
  • We nurture our relationships and ourselves
  • We honour the trust people place in us
  • We respect and appreciate everyone's contribution
Current Postings

Customer Experience Manager

Vancouver, BC
Application Closing Date: January 11, 2019
Reporting to: Director of Sales

Why We Need You:

We are looking for an individual to join our growing team who is energized by the opportunity to build something great from the ground up and isn’t afraid to roll up their sleeves and get dirty in the process. Our ideal candidate is an experienced, collaborative, passionate leader who knows how to create a framework and lead the development and maintenance of a high performing team that is dedicated to extraordinary service for all our retail customers, practitioners and end-consumers. As the Customer Experience department is the hub for customer support, questions and feedback, developing an efficient system for managing customer requests and regular reporting back to management is a must. As a leader, the Customer Experience Manager is always thinking about new ways to make the team more efficient, improve the bottom line, increase sales but most importantly keep the team happy, engaged and delivering results.

Success Factors and Outcomes:

  • Uphold and honor TallGrass core values
  • Hire and train new team members
  • Support Inside Account Managers so they can consistently exceed their quarterly sales by brand budgets
  • Work cross-functionally to build a customer experience department in multiple channels from the ground up, including but not limited to; working with members of the sales team to define the customer experience department framework, goals and metrics, working with members of the operations team to ensure the customer experience department processes align with the operations team processes, working with members of the marketing department to ensure consistency and an elevated customer experience
  • Develop a system for managing, handling and tracking customer requests, questions and feedback, including sourcing out any necessary tools/systems/programs, so that all customer requests and questions are handled in a timely manner and are appropriately tracked
  • Meet with each member of your team weekly, quarterly, annually to set and track progress towards goals
  • Meet with Director of Sales weekly, monthly, quarterly, annually to set and track progress towards goals.
  • Ensure that an elevated experience is provided to all customers of the Customer Experience department and seek opportunities to constantly improve their experience

Competencies:

  • This isn’t your first rodeo – You come to this role with a minimum of 2 years+ leadership experience as a Customer Experience Manager. You know how to create a customer experience department framework and hire and coach high performing team members.
  • People Person – You provide personalized and proactive support to both customers and your team.
  • Motivate and Inspire – You motivate and empower your entire team to reach their goals, even in the face of adversity, and inspire confidence by setting direction, displaying integrity, and moving toward team goals.
  • Team player – You love to collaborate and seek to build strong relationships across the entire organization to advocate for the best customer experience possible.
  • Organized almost to a fault – You are uber organized, detail oriented and as a result can effectively multi-task and pivot easily within our evolving environment.
  • Clear and effective communicator – You clearly and effectively communicate, both written and verbally, and understand how to successfully work cross functionally
  • Performance driven – You monitor and drive key metrics that ensure the quality of our service and are strong at reporting.
  • Entrepreneurial mindset – You care about the customer experience department as if it were your own business and are not afraid of the hard work it takes to create a new department.
  • Creative problem solver and resolution seeker – You identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.
  • Walk the walk and talk the talk – You are passionate about the natural health industry, our brands and our company and that’s reflected in your lifestyle

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/34925?s=c6

Office/Executive Administrator

Vancouver, BC
Application Closing Date: January 11, 2019
Reporting to: Customer Experience Manager

Why We Need You:

The Office/Executive Administrator is the hub for all things office related and not only knows how to but thrives on managing competing priorities coming from multiple directions. Whether it’s directing calls, providing executive support, event and meeting coordination, ordering supplies or doing general office admin duties the Office Administrator is up to the task and does so with enthusiasm, as they are always happy to help in any way that they can.Organization is the Office/Executive Administrator’s middle name and they actively seek out opportunities to contribute to and improve business results on a daily basis. The Office/Executive Administrator reports to the Customer Experience Manager.

Success Factors and Outcomes:

  • Heavy calendaring: You will be the point of contact for internal & external requests as well as being responsible for organizing travel itineraries, coordinating meetings, boardroom requirements, and preparing briefing notes and minutes of meetings
  • Coordinating and executing company social events
  • Maintaining stock levels and services related to office supplies/equipment and staffroom
  • Coordinating and handling office need and concerns
  • Composing and preparing documents for signature. Coordinating the preparation of corporate documents, as requested
  • Coordinating and handling any administrative tasks on a daily basis and reduce management load
  • Maintaining professional finances including: all expenses, tracking of finances, paying invoices in a timely manner and keeping all spreadsheets up to date
  • Providing confidential personal support and maintains confidential personal information
  • Opening, distributing, and following-up on standard incoming mail
  • Undertaking special assignments and projects as needed

Competencies:

  • Experienced You have a minimum of 1-3 years as an office/executive administrator working in an office setting and have a strong working knowledge of Microsoft Office suite
  • Multi-tasker Extraordinaire You love managing competing priorities
  • Efficient and effective you have high level of urgency to get things done in a timely manner and complete administrative tasks that are assigned to you ahead of or by their deadlines
  • Enthusiastic you bring joy to the role and are excited to help
  • Friendly & Honest are part of your value system, and you do your best to always be both
  • Team-player you are part of a pack of wolves and everything you do is for the good of the pack
  • Calm under pressure you aren’t shaken by tough customers or situations
  • Great communicator who practices active listening and are excellent at both verbal and written communication
  • Open and Flexible to feedback and coaching
  • Punctual you show up on time, all the time
  • Resourceful and Pro-active You have a high level of integrity and personal responsibility
  • En Francais? Bonus points if you can speak French!

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/34940?s=c6

Bilingual Customer Experience Representative

Vancouver, BC
Application Closing Date: January 11, 2019
Reporting to: Customer Experience Manager

Why We Need You:

The Bilingual Customer Experience Representative is our greatest brand ambassador as they are in direct contact with consumers, our retailer partners, practitioners and members of our teams regularly via phone, email and social media. The Bilingual Customer Experience Representative understands and gives exceptional customer service and whether in English or French, asks great questions, responds to inquiries, concerns and requests about our products and services with enthusiasm and a sense of urgency in order to develop authentic relationships. They also love to surprize and delight people when they least expect it. The Bilingual Customer Experience Representative demonstrates high levels of integrity and personal responsibility, therefore documenting answers to important product knowledge questions in our education database and reporting to management on customer traffic and feedback is essential.

Success Factors and Outcomes:

  • Acknowledge and respond with answer to all retailer, practitioner, consumer and account manager questions that come in by phone, email, brand websites and social media.
  • Resolve any questions or issues
  • Create weekly customer service report summarizing inbound interactions
  • Manage new account set up process
  • In conjunction with the education department, manage and update FAQ’s monthly
  • Provide customer service training for new employees and ongoing training for existing employees as needed
  • Use allotted budget to surprise and delight

Competencies:

  • Experienced You have a minimum of 1-3 years of customer service experience
  • Proven Ability to drive positive customer experiences that build loyalty
  • Efficient and effective you have a serious sense of urgency to get things done in a timely manner and manage competing priorities in a fast-paced environment while still achieving great results
  • Team-player you are part of a pack of wolves and everything you do is for the good of the pack
  • Friendly & Honest are part of your value system, and you do your best to always be both
  • Calm under pressure you aren’t shaken by tough customers or situations
  • Empathetic and compassionate you genuinely care about people and can show it
  • Enthusiastic you bring joy to the role and are excited to help
  • Great communicator who practices active listening and are excellent at both verbal and written communication
  • Punctual you show up on time, all the time
  • Sense of humour you are easy going, can laugh at life, and use humour to relate to customers and diffuse tense situations
  • Fluently Bilingual (English and French)

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/34939?s=c6

Inside Sales Account Manager – Professional Channel

Vancouver, BC
Application Closing Date: January 11, 2019
Reporting to: Customer Experience Manager

Why We Need You:

The Inside Sales Account Manager responsible for the Professional Channel is a professional channel expert whose mission is to create meaningful interactions and educate health care practitioners on protocols via phone, email and occasionally in person, either on the road or at professional tradeshows. As a member of our Inside sales team, the Professional Account Manager is responsible for results and achieving sales goals through building upon existing practitioner relationships, as well as introducing our professional brands to new practitioners.The Professional Account Manager will be pioneering this role in our organization and therefore is excited about the opportunity to continuously collaborate with our sales, marketing and education teams to develop and evolve strategies, standards and programs specific to the professional channel.Additionally, Inside Sales Account Managers are secondary support for the customer experience department. The Professional Inside Sales Account Manager reports to the Customer Experience Manager.

Success Factors and Outcomes:

  • Uphold and honour TallGrass core values
  • Manage call and email cycle to optimize growth
  • Consistently exceed quarterly sales by brand budgets specifically within the practitioner channel.
  • Enter all practitioner orders received daily and capitalize on sales opportunities
  • Be back up for customer experience department as needed
  • Consistently inspire and actively educate practitioners on our professional protocols
  • Consistently sample practitioners throughout the year on all professional products

Competencies:

  • Experience and Education – You have a minimum of 2 years relevant professional experience as well as previous experience in outbound call centre, inside sales or other relevant professional experience
  • People Person – You continuously build strong relationships with practitioners and office staff over the phone and via email
  • Clear and effective communicator – You clearly and effectively communicate, both written and verbally, internally and externally
  • Engaged Listener – You fully concentrate on what is being said rather than just passively 'hearing' what people are talking about. When you really listen—when you're engaged with what's being talked about
  • Team player – You love to collaborate and seek to build strong relationships with other TallGrass stakeholders such as co-workers and vendors
  • Performance driven – You consistently exceed quarterly sales by brand budget by partnering with practitioners and health care providers
  • Walk the walk and talk the talk – You are passionate about the natural health industry, the professional channel, our brands and our company and that’s reflected in your lifestyle
  • Share your knowledge with passion – You love geeking out with practitioners about protocol and products
  • Surprising and delighting - Committed to providing excellent customer service by going above and beyond to exceed practitioner’s expectations
  • Organized almost to a fault – You are uber organized, detail oriented and as a result can effectively manage your time and prioritize your tasks
  • Entrepreneurial mindset – You care about the business in your territory as if it were your own and are a self-motivated, ambitious, high-achiever
  • Open to new ideas – You have a willingness to learn new things and are adaptable and flexible
  • Creative problem solver and resolution seeker – You come to the table with potential solutions to problems you encounter.
  • En Francais? – Bonus points for in addition to doing all of the above easily and when needed in French

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/34938?s=c6

Outside Sales Account Manager

Greater Toronto Area, Ontario
Application closing date: January 11, 2019
Reporting to: Eastern Regional Sales Manager

Job Summary:

We are looking for a values-aligned Account Manager to join our Ontario-based sales team in the Toronto/Greater Toronto Area in a permanent, full-time capacity. As an Account Manager, your mission is to surpass TallGrass sales targets by providing outstanding customer service to a defined territory of new and existing customers, building and maintaining a regular call cycle, developing business plans and marketing for customers, coordinating demos and trainings for both retail staff and consumers. Some travel, attendance at tradeshows, educational seminars and sales meetings will be required.

Success Factors and Outcomes:

  • Presence: Continuously build strong relationships with retail staff and buyers through regular monthly visits and consistent exposure to TallGrass brands through consistent sampling and product updates
  • Performance Driven: Consistently exceeds quarterly sales by brand budget as defined by Sales Management
  • Inspire through education: Demonstrate strong product knowledge and education ability while executing, coordinating and completing all brand training requirements with retailers, annually
  • Analysis aptitude: Consistently manage budgets and execute marketing programs, including ads and demos, to meet or exceed ROI goals
  • Strategic Focus: Achieve and surpass goals on new item placement, off shelf and top selling product placement

Competencies:

  • Experience in the industry – You have previous Account Management experience and natural health retail experience, preferably as buyer/manager
  • People Person – You continuously build strong relationships with retail staff and buyers
  • Team player – You love to collaborate and seek to build strong relationships with other TallGrass stakeholders such as co-workers and vendors.
  • Performance driven – You consistently exceed quarterly sales by brand budget by partnering with retailers on promotions, marketing, demos and events
  • Walk the walk and talk the talk – You are passionate about the natural health industry, our brands and our company and that’s reflected in your lifestyle
  • Share your knowledge with passion – You enjoy teaching and talking with people about products, nutrition and natural living
  • Marketing innovation – You consistently manage marketing programs with creativity to grow your sales
  • Organized almost to a fault – You are uber organized, detail oriented and as a result can effectively manage your time and prioritize your tasks.
  • Clear and effective communicator – You are able to clearly and effectively communicate, both written and verbally, with coworkers at TallGrass, our customers and our vendors.
  • Road Warrior – You love being on the road and visit the stores in your territory regularly and consistently.
  • Entrepreneurial mindset – You care about the business in your territory as if it were your own and are a self-motivated, ambitious, high-achiever.
  • Open to new ideas – You have a willingness to learn new things and are adaptable and flexible
  • Creative problem solver and resolution seeker – You come to the table with potential solutions to problems you encounter.
  • Technologically Savvy – You have excellent computer skills including MS Office skills (Excel Word, Outlook) and a willingness to adapt to new programs and tools

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/35046

Purchaser

Vancouver, BC
Reporting to: Supply Chain Manager

Job Summary:

The Purchaser ensures effective and efficient flow of goods across a complex and growing supply network. They monitor sales and inventory data to plan purchases, which allows TallGrass to efficiently produce and offer quality natural health and wellbeing products to consumers. It’s all about ensuring that products and materials are at the right place, at the right time and the right price.

Critical Success Factors & Outcomes:

  • Develop relationships with existing suppliers, maintaining clear communication and working to resolve issues quickly
  • Accurately and efficiently monitor inventory and sales data to maintain control of the flow of goods, reducing stock-outs and production delays
  • Maintain inventory budgets for brands and products, to maximize cash flow and reduce obsolescence
  • Provide clear communication of delays, opportunities, or other issues

Competencies:

  • Analytical skills with a focus on forecasting and modeling
  • Thorough understanding of supply chain concepts
  • Excellent organizational skills with strong attention to detail
  • Communication skills (written/verbal)
  • Strong computer application skills, including Microsoft Excel & Outlook
  • Experience with business information systems is an asset, including SAP Business One
  • Certificate or diploma in Operations Management, Purchasing, Business Management Information Systems, or other relevant field is an asset

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/32597?s=c6

Warehouse Picker/Packer, Shipper/Receiver

Vancouver, BC

We are currently seeking a Warehouse Picker/Packer, Shipper/Receiver to join our Warehouse team. This is a Monday to Friday full time position.

Success Factors and Outcomes:

  • Receiving, verifying and inspecting incoming goods against purchase orders.
  • Rejecting unsatisfactory items and recording discrepancies.
  • Picking goods for outgoing orders. Maintaining rotation cycle according to expiration dates.
  • Packaging, wrapping, palletizing and labeling goods for outgoing shipments.
  • Loading and unloading parcels and pallets from trucks using palled jacks or hand carts.
  • Warehouse housekeeping and maintenance duties. Comply with safety, health, environmental, and quality requirements.
  • Material handling Overflow control, replenishment
  • Performing other related duties as assigned.

Qualifications:

  • Previous Warehouse/Stockroom experience preferred
  • Physically fit. Must be able to lift 30-50lbs regularly
  • Reliable individual, organized, with an ability to calculate, a good memory, and must be able to work accurately in a fast paced environment with minimal supervision
  • Good communication (written, listening, understanding, speaking), planning, and teamwork
  • Basic computer skills and knowledge of Microsoft Office
  • Able to handle multiple, simultaneous, and complex tasks and projects

If interested, please submit your resume using the following link: https://www.fitzii.com/apply/35165?s=c5